Lunmi Safety & Community Guidelines

Effective October 2, 2026 · Last updated October 22, 2026

Lunmi Team operates a service for adults aged 18 and older. These guidelines apply to lanterns, wishes, posts, replies, profiles, messages and any available room features. They supplement the Terms of Service.

Respectful expression

Do not share illegal material, explicit sexual content, sexual exploitation or any sexual content involving minors. People under 18 may not use Lunmi.

Do not harass, bully, threaten, glorify violence, target protected characteristics, publish private information without permission, or encourage harm.

Do not impersonate others, deceive people, run scams, spam, solicit unlawful services, infringe intellectual property, or evade blocks or account restrictions.

Respect the one-initial-reply limit on a caught lantern. Continued conversation requires the author to respond; Coins never buy a response or permission to ignore another person’s boundaries.

How to report

Email lunmi_user@gmail.com with a subject such as “Lunmi safety report”. Identify the item or account, explain what happened, give the approximate time and include relevant screenshots if needed. Share only information necessary to investigate; do not send passwords or full payment details.

Version 1.0 reporting limitation: the in-app report sheet alone is not proof that a report has reached our team. Please use email for reliable delivery. Optional blocking in that sheet is a separate account-relation action.

Review and action

We review received reports within 24 hours. Confirmed violations may result in removal of content, a warning, publishing or messaging restrictions, temporary suspension, or permanent account termination for serious or repeated violations. Urgent cases are prioritized. Investigations may require more information; not every disagreement is a rule violation.

Manage unwanted interactions

Use Block from a person’s action menu where available. Manage the list in Profile > Settings > Blocked users. Blocking does not recall content someone has already received or copied. If unwanted activity continues, contact support and identify the affected accounts.

Appeals and questions

To question a moderation decision, email your account identifier, the affected item or decision and the reason you believe it should be reconsidered. We may verify ownership and request relevant information. Do not create another account to evade a restriction. Consumer rights and any Apple refund rights are not waived by these guidelines.

Account deletion and privacy

Account deletion instructions · Privacy Policy